An artist, a healer, and a connoisseur of beauty, Dr. Danial Deheshi is the visionary owner of Solo Dental. With a profound passion for dentistry and an unwavering commitment to excellence in patient care, Dr. Deheshi seamlessly blends the worlds of art and form into his practice.

Recognizing the transformative power of a beautiful smile, Dr. Deheshi channels his passion for art and beauty into every aspect of his dental work. His meticulous attention to detail and dedication to precision ensure that each procedure yields accurate and predictable results, leaving patients with smiles that are not only aesthetically pleasing but also functional and healthy.

Dr. Deheshi’s journey into dentistry was guided by a deep-seated interest in healthcare and a background in the Biological Sciences. It was during his exploration of various professions within the medical field that he discovered his true calling in dentistry. For Dr. Deheshi, dentistry represents the perfect amalgamation of art, engineering, healthcare, and business, a discipline that he embraces wholeheartedly.

At Solo Dental, Dr. Deheshi’s passion for dentistry shines through in every aspect of the practice, from the warm and welcoming atmosphere to the personalized care and attention given to each patient. With a firm belief in the transformative power of dentistry, Dr. Deheshi continues to innovate and inspire, leaving a lasting impact on the lives of his patients and the field of dentistry as a whole.

Formative Business Journey

Dr. Deheshi reflects on the valuable work experience he gained prior to pursuing dental training, particularly during his time with the Strategic Business Development department of a major Telecommunications Company. Over the course of three years, he had the opportunity to immerse himself in various aspects of business strategy and executive management within a large organization with over 2500 employees.

In his role, Dr. Deheshi was responsible for a range of business-related tasks, including organizing due diligence reports and meetings, conducting research on companies for potential acquisitions, and attending round tables and board meetings with company directors and executives. While primarily serving as a record keeper, he also had direct communication with top executives and regularly traveled to nearby locations for partnership meetings.

Dr. Deheshi’s time spent in resource rooms, providing information to committee members, allowed him to delve into articles on strategic business planning and development, which ultimately influenced his approach to operating businesses today. He gained insights into various aspects of business, including branding, company evaluation, team organization, and the significance of niche markets. Understanding how competition shapes strategy has been particularly impactful on the formulation of his current business operations.

Personally, Dr. Deheshi views his early work experience as instrumental in shaping his understanding of business fundamentals and strategic thinking, laying the foundation for his future endeavors in dentistry and beyond.

Exceeding Expectations

Dr. Deheshi places a high priority on customer satisfaction as a cornerstone of the brand established by his practice. He believes that providing exceptional care to patients goes hand in hand with ensuring their satisfaction, as the two are interdependent. From the moment clients step through the doors, they are warmly greeted by team members, and engaging conversations between staff and clients are a common occurrence.

However, Dr. Deheshi recognizes that being polite is just the beginning. The practice goes above and beyond to accommodate patients, anticipate their needs, and attentively listen to their requests. Understanding that visiting a dental practice can be an anxious experience for some patients, the team strives to alleviate nervousness by providing polite and concierge-like service.

Consistency is another key aspect emphasized by Dr. Deheshi and his team. Whether it’s a patient’s first visit or they have been coming for numerous appointments, the practice ensures that each interaction is characterized by the same genuine care and attention. This consistency fosters trust and reassurance among clients, knowing that their loved ones will receive the same level of exceptional service during their visits.

Partnership in Dentistry and Family

Dr. Deheshi serves the roles of Chief Executive Officer, and his life partner, Fereshta Deheshi the role of Chief Operations Officer at the business they collaboratively operate.  They share a unique bond both personally and professionally, having collaborated to create and operate their dental practice for the past 12 years. Drawing from their collective experience in the dental industry, they established a vision for their practice centered around exceptional customer service.

Their previous work experiences have provided them with valuable insights and skills that have been instrumental in shaping the culture of their practice. Working together allows them to support and complement each other, enabling them to effectively manage the demands of both their business and family life.

As a family, they cherish their time together, whether it’s exploring the natural beauty of their province or supporting their children’s sports and developmental activities in Burnaby. Dr. Deheshi finds fulfillment in both his professional endeavors in dentistry and his personal life, recognizing himself as fortunate to have the opportunity to balance both aspects and derive satisfaction from each.

Building Solo Dental

Dr. Deheshi reflects on the journey of building Solo Dental, recognizing it not only as the establishment of a dental office but also as a contribution to a budding community. Despite facing numerous uncertainties, they remained steadfast in their belief in their vision. Their goal was clear: to deliver top-tier dental care accompanied by first-class customer service that was accessible to all.

Looking back over the years, Dr. Deheshi feels humbled by the trust and loyalty of the many patients who have chosen Solo Dental for their dental needs. The clinic has been honored with nominations for various customer service and satisfaction awards, a testament to their commitment to excellence.

As Solo Dental has evolved into a full-service dental clinic, Dr. Deheshi takes pride in the ability to address most, if not all, of their clients’ needs under one roof. From cosmetic dentistry to oral surgery and beyond, they offer a comprehensive range of services designed to cater to the diverse needs of their patients. Dr. Deheshi finds satisfaction in knowing that they can provide these services in a comfortable and familiar clinic setting, ensuring peace of mind for their clients.

Consistency in Dental Practice Operations

Dr. Deheshi emphasizes that challenges and problem-solving are inherent aspects of business operations. To him, business is fundamentally about addressing issues and finding solutions. One common challenge is building and maintaining a team capable of delivering the desired product or service, especially in large metropolitan areas where staffing can be a struggle. Given their focus on work-life balance, they embrace the dynamic changes in their team and have systems in place to ensure consistency in the customer experience, regardless of who serves the clients.

The Deheshi’s, invest significant time in recruiting and selecting team members who align with their values and vision. They offer competitive packages to attract individuals committed to making a positive impact on their profession and clients. Ensuring consistency in healthcare and customer service is paramount, particularly in the dental office setting where unpredictability can induce stress in patients.

Moreover, Solo Dental faced significant challenges during the COVID-19 pandemic, which coincided with a critical growth phase. The sudden shutdowns and rapidly evolving regulations posed operational and financial hurdles. Despite these challenges, Dr. Deheshi’s primary goal was to shield their clients from any adverse impacts while maintaining safety protocols. Through diligent research, communication, and cost management, they managed to navigate the complexities of the pandemic without passing on additional costs to their clients. Their commitment to providing top-notch healthcare and service remained unwavering despite the challenging circumstances.

Motivational Forces

Dr. Deheshi draws motivation from various sources, primarily driven by his passion for dentistry, art, healthcare, and business. His career choice aligns perfectly with his interests, allowing him to merge these passions seamlessly. Continuous learning serves as a significant source of motivation, as he remains committed to staying updated in his field through study clubs, reading, and attending conferences. Exploring dentistry beyond its conventional boundaries also keeps his practice dynamic and evolving.

Besides, Dr. Deheshi and Fereshta actively seek inspiration from customer service practices across different industries, constantly refining their approach to enhance the patient experience. Their appreciation for fine arts serves as both a personal interest and a source of motivation, offering them opportunities to refresh and rejuvenate themselves, ultimately enabling them to present the best version of themselves to the world, both personally and professionally.

Learning from Choices

Reflecting on his journey, Dr. Deheshi recognizes that valuable lessons often stem not from actions taken, but from decisions to decline certain opportunities or avoid certain paths. As a business owner and dentist, he understands that while numerous opportunities may arise, not all are beneficial, and some may even prove detrimental to the business. Therefore, exercising discernment and knowing when to say no can be just as crucial as seizing opportunities.

Dr. Deheshi encourages embracing patients’ challenges as opportunities to problem-solve and provide tailored solutions. By viewing these challenges as puzzle pieces to be assembled for the benefit of the patient, he emphasizes the importance of actively involving both the dental team and the patients themselves in finding constructive solutions. This approach not only enhances the quality of dental care provided but also contributes to strengthening the business’s brand and fostering a sense of collaboration and ownership among all stakeholders.

Enthusiastic about Technological Innovations in Dentistry

Dr. Deheshi expresses excitement about the transformative role of technology in modern dentistry, highlighting how advancements in machinery, micro/nano technology, and software development have revolutionized workflows and improved patient care. He recalls a time when complex processes were required to ensure accuracy, but now, with the integration of scanning technology, cone beam CT scans, and smile design software, the possibilities for planning and precision are virtually limitless.

The ability to digitally plan procedures such as tooth removal, implant placement, and cosmetic enhancements has significantly enhanced accuracy and patient outcomes. Dr. Deheshi emphasizes the importance of guided surgery, which allows for precise implant placement within fractions of a millimeter, minimizing risks and optimizing results. Moreover, cosmetic planning tools enable patients to visualize their new smile digitally before treatment begins, facilitating informed decision-making and enhancing patient satisfaction.

To stay abreast of these rapid advancements, Dr. Deheshi subscribes to peer-reviewed journals and actively participates in meetings and conferences. By remaining up-to-date with the latest innovations and techniques, he ensures that he can provide his clients with the highest quality of care and deliver long-lasting results with minimal disruption to their daily lives.

Supportive Strategies for Empowering Dental Staff

Dr. Deheshi places great emphasis on supporting and empowering his staff, recognizing their intrinsic desire to make a positive impact in the lives of others. He believes that fostering a positive, inclusive, and well-equipped work environment is essential for maintaining motivation and productivity among team members.

One of the key strategies employed by Dr. Deheshi is to involve his staff in collaborative training sessions where their voices and ideas are valued and included. This approach not only enhances the effectiveness of training but also fosters a sense of ownership and camaraderie within the team. By making training sessions enjoyable and engaging, Dr. Deheshi ensures that his team maintains a positive mindset and remains motivated to excel in their roles.

Also, Dr. Deheshi prioritizes work-life balance by providing individualized work schedules tailored to each team member’s needs and preferences. By accommodating their unique requirements and ensuring that they feel heard and supported, Dr. Deheshi anticipates and addresses their needs proactively, fostering a sense of trust and mutual respect within the team. This approach helps to cultivate a positive and supportive work culture where team members feel valued and empowered to thrive.

Guiding Aspiring Dentists and Dental Practice Owners

Dr. Deheshi advises aspiring dentists or those considering opening their own dental practice to embrace the journey ahead, recognizing that each step occurs at its own pace and in its own time. While it’s natural to feel eager to progress quickly, it’s important to focus on addressing the needs of the business and clients effectively.

One valuable piece of advice is to welcome problem-solving and not hesitate to share challenges with colleagues. By actively participating in study clubs, attending conferences, and engaging with peers, dentists can not only share their own ideas but also gain insights and solutions to the challenges they face by seeing them through the perspectives of others. Collaboration and networking within the dental community can provide valuable support and guidance, helping dentists navigate the complexities of their profession and business ownership more effectively.

Solo Dental
Dr. Danial Deheshi
1-4465 Skyline Drive
Burnaby, BC, V5C 0H6
E-mail: info@solodental.ca
Phone: 1 (604) 299-7656