For 23 years in the banking industry, Michael Serao has navigated a remarkable journey through some of the most dynamic financial institutions, culminating in his current role as Executive Vice President and Chief Administrative Officer at First Central Savings Bank (FCSB) in Glen Cove, NY.

Michael’s turning point came when he realized that modern banking could maintain a deep connection to community values, a philosophy that resonates at FCSB. His experiences across various banks have taught him invaluable lessons, akin to the unique traditions each household imparts. His previous work experiences have equipped Michael with a comprehensive toolkit, enabling him to lead FCSB’s team with a vision that honors the bank’s rich traditions while embracing the opportunities of modern banking.

Under his leadership, FCSB continues to blend the warmth of community banking with the innovations of today’s financial world, ensuring that both customers and the bank thrive in a rapidly changing landscape.

Innovated with Heart

Michael shares that FCSB’s journey to modernization began with a challenge: integrating cutting-edge technology without sacrificing the personal touch that defines the bank’s service. To navigate this, FCSB prioritized making its website fully ADA and WCAG compliant, ensuring accessibility for all users. Additionally, the bank introduced new internal systems designed to enhance the employee experience, reflecting its commitment to both external customer service and internal team satisfaction.

The success of these efforts became clear as the community readily embraced online banking and remote services, confident that FCSB’s core values remained unchanged. Among the bank’s proudest achievements is the launch of its business mobile banking app, a milestone that brought FCSB even closer to its business customers by offering them the same warmth and efficiency through a convenient digital platform.

By innovating responsibly and inclusively, FCSB is not just keeping pace with the times; it is actively creating a more connected, accessible, and enjoyable banking environment for everyone involved.

Where Every Story Matters

Michael passionately asserts that at the heart of FCSB, every story is cherished, and every path walked is honored. Drawing a parallel to the trusted corner stores of the past, where everyone knew your name and your struggles, he emphasizes FCSB’s commitment to extending a warm hand to historically under-banked communities, offering them steadfast support. To Michael and the team at FCSB, inclusivity is more than just a word—it’s the very foundation upon which their services are built, ensuring that every individual, regardless of disability or LGBTQ+ identity, feels seen, heard, and valued.

FCSB is dedicated to weaving the thread of inclusion into the fabric of its banking practices, ensuring that accessibility shines brightly in both physical branches and digital spaces. Michael highlights that FCSB’s doors—and hearts—are open to all, adding not just a seat at the table but extending a heartfelt welcome in a world that often forgets to do so.

Furthermore, Michael underscores FCSB’s commitment to supporting nonprofit organizations that uplift the underserved, comparing the bank’s support to the steadfast oak in the town square, offering shade and respite to all. He envisions a future where financial wellness is a shared journey, one that FCSB walks arm in arm with every member of its diverse neighborhood. For Michael, FCSB is more than just a bank; it’s a community haven, a beacon of unity, and a fervent ally in celebrating the unique stories of every individual.

Building a Legacy of Integrity, Community, and Environmental Stewardship

At FCSB, integrity, empathy, and innovation are non-negotiables, deeply ingrained in the company’s ethos. Michael strives to instill these values within the team by leading through example and fostering a culture of open dialogue, reminiscent of the meaningful conversations that arise around a shared dinner table. These qualities are nurtured through continuous learning, open conversations, and a culture that celebrates diverse viewpoints, ensuring that every voice is heard and respected.

Michael’s involvement on various boards has broadened his perspective, revealing the deep connection between service, philanthropy, and the broader community’s well-being. His volunteer work with nonprofits elevates FCSB’s purpose beyond the realm of banking, transforming the bank into a pillar of support for its neighbors.

FCSB simplifies banking by engaging in clear, accessible conversations that foster financial literacy. Education is central to the bank’s mission, driving future aspirations and helping individuals and communities thrive. Stronger ties within the community enhance collective well-being and safety, while FCSB’s support for special needs groups underscores the value of everyone’s unique gifts.

The bank’s commitment to sustainability reflects its dedication to protecting the environment for future generations. FCSB actively combats food insecurity, working toward a future where every table is abundant, and promotes savings initiatives to strengthen the financial health of the community.

In a harmonious blend of tradition and progress, FCSB is weaving a close-knit community fabric. With FCSB, customers become part of a family that grows and prospers together. Michael emphasizes the bank’s dedication to environmental stewardship, animal welfare, and combating climate change, asserting that the actions taken today will secure a flourishing world for tomorrow—a promise as enduring as a time-tested friendship. At FCSB, prosperity, ecological responsibility, and the welfare of all life move forward together, in perfect harmony.

A Tribute to Community Spirit and Collective Growth

Michael emphasizes the deep significance of awards at FCSB, noting that when those awards gleam and sparkle, they illuminate the entire FCSB family—the very heart of the community. He likens being honored to the entire neighborhood cheering them on from the sidelines, as FCSB proudly waves from the lead float in a parade, hearts as full as the band’s bold brass section. Each accolade is more than just a nod to the bank’s achievements; it’s a tribute to the close-knit tapestry of individuals and businesses that infuse their neighborhoods with unique charm.

Every certificate, plaque, and commendation awarded to FCSB represents the shared journey of growth and success that they embark on together. Michael believes these awards belong to everyone who walks through the bank’s doors, recognizing that community victories are the sweetest of all.

FCSB is more than just a local bank; it is a partner in prosperity, seamlessly blending the warmth of familiar faces with the promise of tomorrow. As the bank continues to gather accolades, Michael tips his hat to tradition while wholeheartedly embracing the future, ensuring that FCSB remains a pillar the whole neighborhood can be proud of. Here’s to their collective success and the enduring spirit of community banking!

Rooted in Community

Michael’s dedication to both career and community service is fueled by a deep belief in making a tangible difference, much like the satisfaction of planting trees along a bustling main street. These trees, destined to provide shade and beauty for generations to come, symbolize the legacy that FCSB is building—a legacy of service, support, and community growth. His inspiration is drawn from the collective spirit of the community—those unsung heroes who dedicate their lives to uplifting others. Michael is moved by the quiet yet profound efforts of Direct Service Providers, the incredible advocates and caregivers for people with disabilities, and the teachers who stay late to ensure their students succeed. These individuals embody the truth that real success lies not in personal advancement but in enhancing the lives of those around us.

For Michael, true inspiration comes from the everyday acts of kindness and commitment seen throughout the community. Whether it’s the volunteer fire department, teachers giving extra time to their students, or anyone who believes in the power and strength of the community, these unsung heroes remind him that the most meaningful success is found in enriching the lives of others, creating a ripple effect that strengthens the entire community.

Vision for Community Banking Rooted in Understanding and Inclusivity

Michael emphasizes that at FCSB, the journey begins with listening—truly understanding the unique challenges faced by underrepresented communities, particularly the LGBTQ+ and historically marginalized minority groups. This deep understanding allows FCSB to tailor its services and support in a way that is personal, detailed, and crafted with genuine care.

Michael envisions a flourishing future for community banking, one that remains deeply rooted in addressing local needs while also embracing the global reach of technology. At FCSB, the foundation is firmly planted in the personal connections that form the bedrock of the community. The bank sees itself not merely as a financial institution but as a beacon—illuminating the path to financial wellness for every member of the community, with the warmth and familiarity of a trusted friend.

With this approach, Michael and FCSB are committed to making a difference, one smile, one handshake, and one innovative solution at a time, ensuring that every interaction strengthens the bond between the bank and its community.

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